Refund and Returns Policy

Overview

At Martessi.com, we strive to provide 100% natural and high-quality herbal products that meet your expectations. If you are not fully satisfied with your purchase, we offer a hassle-free Return And Refund Policy to ensure customer satisfaction.

Return Policy

1. Eligibility for Returns

We accept returns under the following conditions:
✔ The item is unused, unopened, and in its original packaging.
✔ The return request is made within 14 days of receiving the product.
✔ The product is damaged, defective, or incorrect upon arrival.

2. Non-Returnable Items

For safety and hygiene reasons, we do not accept returns on:
❌ Opened or used products
❌ Items purchased on clearance or special discounts

3. How to Initiate a Return

To request a return, follow these steps:

1. Email us at Info@martessi.com with your order number and reason for return.
2. Our support team will review your request and provide a return shipping address.
3. Ship the product back using a trackable shipping method (return shipping costs are the customer’s responsibility unless the item is defective or incorrect).
4. Once we receive the product, we will inspect it and notify you about the approval or rejection of your return.

Refund Policy

1. When Will I Receive My Refund?

✔ If your return is approved, a refund will be processed within 5-7 business days to your original payment method.
✔ If your order was paid via PayPal, Credit/Debit Card, refunds will be credited to the same account.
✔ Refund processing times may vary depending on your bank.

2. Partial Refunds

Partial refunds may be issued in cases where:
✔ The item is returned after 14 days but within 30 days (store credit may be issued instead of a full refund).
✔ The product is returned damaged or not in its original condition.

Order Cancellations

✔ Orders can be canceled within 12 hours of purchase for a full refund.
✔ Once an order has been shipped, it cannot be canceled, but you may request a return after delivery.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:
✔ Contact us within 48 hours of receiving the package.
✔ Provide clear photos of the issue for verification.
✔ We will arrange a replacement or issue a full refund, including return shipping costs.

Late or Missing Refunds

✔ If you haven’t received a refund after 7 business days, first check with your bank.
✔ If the issue persists, contact us at info@martessi.com, and we’ll assist you promptly.